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Smart thermostat review · three sources

Nest Learning Thermostat Review: The UK Gets the 3rd Gen, Not the 4th

If you came here for the new 4th-generation Nest, it is not sold in the UK and Google says it will not be. What UK shops still sell is the 3rd generation, launched in 2015, at £219 from Google while stocks last. It is still a good thermostat. It learns, it controls a hot-water cylinder, and it speaks OpenTherm. But it needs a professional fit, Google is not making a successor for Europe, and the energy savings are smaller than the marketing suggests.

Where the reviews line up

Our three sources are an editorial test from Trusted Reviews, a step-by-step fitting guide from the Nest Pro installer Urban Plumbers, and an owner’s thread on the DIYnot forums. They look at different parts of the job, and they fit together well.

The thermostat itself is the easy part. Trusted Reviews says it “looks fantastic” and found the learning accurate after a few weeks of manual tweaks. Expert Reviews, which we also read, gave it a Best Buy and calls it “a top product”. Nobody we read complains about the display or the dial.

The Heat Link is the hard part. This is the box that replaces your old programmer and switches the boiler. It runs on 230 V mains. Google says the 3rd-gen Heat Link is a Nest Pro install. Urban Plumbers warns that wiring the 230 V side to the thermostat’s 12 V terminals by mistake can wreck the unit. The DIYnot owner blew a fuse and ended up calling an electrician. Budget for a professional fit. Trusted Reviews puts it at about £80 on top of the unit.

Expect modest savings. The best independent evidence we found is the Behavioural Insights Team’s summary of four studies of this thermostat: about 6–7% of heating gas. That is useful, but it is less than the figures in marketing. No source says you need a subscription.

The three reviews this summary is built from

Before the review: why this is not the 4th gen

Google launched the 4th-generation Nest Learning Thermostat in 2024 for the US and Canada. It is built for American wiring and has no Heat Link, so it will not run a typical UK boiler. In April 2025 Google said it would not launch new Nest thermostats in Europe, because “the combination of varying hardware and software requirements makes it difficult to build a universal solution” (reported by TechCentral, 28 April 2025). The 3rd gen and the cheaper Nest Thermostat E stay on sale “while supplies last”, and both still get app support and security updates.

We have reviewed the 3rd gen because it is the only Nest with full UK hot-water-cylinder control. The Thermostat E’s Heat Link can run hot water on a combi but not a separate tank. Do not import a US 4th gen.

Specification at a glance

SpecFigureConfidence
Price£219 at the Google Store. £205.16 at City Plumbing (stainless, T3010GB). £219 at BEW Direct (T3030EX, 3–7 days)Checked 8 October 2026. Scan lists it as end of life
FinishesStainless steel, white, black, copperGoogle Store
Thermostat size8.3 cm across, 3.0 cm deep, 243.7 g assembledGoogle spec page. City Plumbing gives 32 mm height
Heat Link11 × 11 × 2.8 cm, 198 g. Mains 100–240 V AC. Two relays rated 3 (1) A at 230 V. Sends 12 V DC to the thermostatGoogle spec page
Heat Link in the box?City Plumbing and Scan say yesGoogle’s own box list names only the thermostat, screwdriver, screws and trim kit. Confirm with the seller
Boilers and systemsCombi, system and heat-only boilers. Hot-water tanks. Wet underfloor heating. Zoned systems (one thermostat per zone)Google spec page
Heat pumpsAir- and ground-source, heating onlyGoogle spec page
OpenThermYes, for heating and hot water. Plain on/off also worksGoogle spec page and Help Centre
Hot waterCylinder and combi hot water, with its own schedule and boost in the appGoogle Store and Help Centre
SensorsTemperature, humidity, proximity, occupancy, ambient lightGoogle spec page
ConnectionsWi-Fi 2.4 and 5 GHz, Thread (802.15.4) to the Heat Link, Bluetooth LEGoogle spec page
Running costUnder 1 kWh a month each for thermostat and Heat Link. That is under about £6.32 a year at 26.32p/kWhGoogle’s figures. The sum is ours
InstallationGoogle says it “should be installed by a professional”. The 3rd-gen Heat Link is Nest Pro onlyFitting quotes range from £80 to £75–£150 (see below)
SubscriptionNone needed, according to Smart Home AssistantGoogle lists no paid tier for the thermostat
Warranty2-year limited warrantyGoogle and City Plumbing. Scan’s listing offered 12 months direct
Software“Five years of security updates”Google spec page. It does not say from when

Trusted Reviews

Editorial test UK 3rd-gen review at £219, with no reviewer, date or score shown on the page · trustedreviews.com · the hands-on view of the learning

Who they are: Trusted Reviews is a UK tech and home review site whose editors use each product and pair that with industry-standard tests in equipped facilities; it says manufacturers don’t vet its reviews and it never takes money to test, so it is a strong hands-on source.

Trusted Reviews tested the UK version with its Heat Link. Its pros are short: it “looks fantastic”, it “learns how you use it”, and it has a “sharp and clear display”. The useful detail is how the learning works. You can let the thermostat build a schedule from your manual changes, or set one yourself and let it adjust that. The reviewer preferred the second option and found the result accurate after a few weeks of tweaks. That is longer than Google’s line, “Just use it for a week and it programs itself.”

It explains True Radiant, a setting in the app. Nest learns how long your home takes to warm up, so it starts the heating early and stops before the room overshoots. Savings are described only loosely: the thermostat “can even help you save money”, mainly through Eco mode when nobody is home. The one real complaint is that you cannot add room-by-room radiator control. Expert Reviews, in its 2020 test, made the same point. It also said some of the learned schedules were odd, and you can turn learning off. Trusted Reviews says professional fitting cost £80 more than the unit, and the desk stand £30.

Watch: Review: Nest Learning Thermostat 3rd gen

A general review of the 3rd gen. The listing does not say which market it covers. It may be the US model, which has no Heat Link and no hot-water control, so use it for the dial, display and learning, not for UK wiring. We confirmed it from search listings only.

Watch on YouTube ↗ Independent YouTube video — not made by or for Shopbam.

Urban Plumbers

Installer “How to install Nest thermostat on a Y plan heating system (UK)”, Urban Plumbers Ltd, posted 4 September 2019, modified 19 September 2025 · urbanplumbers.co.uk · what the fit actually involves

Who they are: Urban Plumbers is a plumbing and heating firm that installs Nest thermostats and publishes step-by-step fitting guides; it gives a working installer’s view of the job, though as a firm that sells installations it is not neutral.

This guide comes from a Surrey firm that offers Nest Pro installation, so it is selling the job it describes. It is also the clearest explanation we found of why most people should not fit this themselves. On a Y-plan system (a hot-water cylinder with a three-port valve), you remove the old programmer and wire the Heat Link in its place. Live and neutral go to L and N. Hot water off and on go to terminals 4 and 6, and heating on goes to terminal 3. Terminals 2 and 5 take a permanent 230 V live. You then move the call-for-heat wire in the wiring centre to the zone valve.

The warnings matter more than the steps. The wiring centre is at 230 V AC. If you put that voltage on the thermostat’s 12 V base by mistake, the guide estimates about £200 of damage. It tells you to photograph the old wiring, check any reused cable with a multimeter, and isolate the supply at the spur. It also explains two things that can look like faults after fitting: Nest’s anti-bacteria cycle can heat the cylinder even when hot water is set to off, and some boilers wait a few minutes before they fire. The guide does not cover combi boilers.

Watch: How to install Nest thermostat (UK) on a Y plan - system with hot water cylinder & 3 port valve

A UK Y-plan install, the same set-up the Urban Plumbers guide covers. We cannot confirm the two are by the same firm. Watch it before you decide whether to fit it yourself. We confirmed it from search listings only.

Watch on YouTube ↗ Independent YouTube video — not made by or for Shopbam.

DIYnot Forums

Community “Sorry it’s another nest heatlink problem”, Plumbing and Central Heating board, 6–10 September 2019, opening post plus 6 replies · diynot.com · what goes wrong on a DIY fit

Who they are: DIYnot Forums is a UK home-improvement discussion board where DIYers and tradespeople answer questions on electrics, plumbing and building; posts are unverified personal experience, so the value lies in consistent advice across many replies rather than any one.

This is one owner’s thread, and it is from 2019, so it is an example, not a survey. It is still worth reading. The owner fitted a 3rd gen with its Heat Link to a Vaillant ecoTEC Pro 28 combi. The house had been converted from a gravity system, and the old programmer and room thermostat were still wired in. The result was hot water but no heating, a boiler fault code, and a blown 3 A fuse after one wiring attempt. The thread ends with no fix: the owner planned to get an electrician to fit a junction box and rewire.

The replies give useful advice. On a combi with no cylinder, one member said, take out the old timeswitch and thermostat and wire the Heat Link straight to the boiler, as you would on a new install. Some boilers need a Gas Safe engineer to open a sealed compartment. Another member pointed out that the Heat Link terminals take one wire each, so you may need a wiring centre. He summed it up: “Nest can be configured to work with nearly any boiler, but you have to sit there and plan it out first.”

Watch: Nest Learning Thermostat 3rd Generation Installation UK

A UK installation of the 3rd gen. It is a useful look at the Heat Link job the DIYnot owner struggled with. We confirmed it from search listings only, and the listing did not say which heating system it shows.

Watch on YouTube ↗ Independent YouTube video — not made by or for Shopbam.

Strengths and weak points

What holds up

  • Full UK control: heating and a hot-water cylinder, each with its own schedule and boost.
  • OpenTherm for heating and hot water on compatible boilers, plus plain on/off for everything else.
  • The learning works, with patience: Trusted Reviews found it accurate after a few weeks.
  • True Radiant starts the heating early so the room is warm on time, without overshooting.
  • No subscription, according to the sources we read. It costs under about £6.32 a year in electricity to run (our sum).
  • A 2-year warranty and a premium build. Both editorial tests praise the design.

What people complain about

  • No successor for Europe. It is a run-out product sold while stocks last, launched in 2015.
  • No room-by-room radiator valves. Two editorial tests make this point.
  • The Heat Link is a 230 V, Nest Pro install. Fitting adds about £80 to £150.
  • Learned schedules can be odd at first, and Expert Reviews says you may turn learning off.
  • Heat pumps get heating only, with no hot water.
  • Google’s box list and the retailers disagree about whether the Heat Link is included.

The savings claim, checked

Google’s UK store says the thermostat “controls 60% of your energy bill”. It also says that since 2011 Google estimates Nest “saved over 39 billion kWh of energy in millions of homes worldwide”. Neither claim names a study. Smart Home Assistant says Google claims 10–12% off heating bills, based on Nest-commissioned research. We did not find that figure on Google’s own pages.

The independent figure is lower. The Behavioural Insights Team reviewed four studies of the Nest Learning Thermostat, including a randomised controlled trial. It found savings of about 6–7% of heating gas, or 4.5–5% of a home’s total gas use. Smart Home Assistant assumes 12,000 kWh of gas a year at about 6.99p/kWh. On those figures, 4.5–5% comes to roughly £38–£42 a year. That is our sum, and we have not checked their gas price. At £219 plus fitting, the thermostat would take years to pay for itself on savings alone. Buy it for control and comfort, not as an investment.

Who it actually suits

Buy it if you have a hot-water cylinder or an OpenTherm boiler, you want a thermostat that builds its own schedule, and you are happy to pay a Nest Pro to fit the Heat Link. If you already use Google Home, it fits in easily. Expert Reviews lists Alexa support as well as Google Home, so voice control from an Echo Dot Max is an option.

Look elsewhere if you want radiator-by-radiator control, a product with a future, or the lowest price. The Hive Thermostat Mini costs about £79 and can add radiator valves through a hub. Tado is the other obvious rival, but we have not reviewed it. If you only want to warm one cold room, a Dreo Atom 316 fan heater on a Tapo P110 smart plug costs much less than heating the whole house. A Philips Hue starter kit is the easier first smart-home buy if you rent.

What we could not check

  • Buyer ratings with a sample size. Google, City Plumbing, BEW Direct, B&Q and Scan showed no product rating we could read. Amazon blocks us. We found no verified-buyer score with a count, so this page has none.
  • Whether the Heat Link is in the box. City Plumbing and Scan say it is. Google’s box list does not mention it. Used and refurbished units often come without one. Confirm with the seller.
  • Google Store stock. The Google Store showed a Buy button at £219 on 8 October 2026, but did not say whether it is in stock.
  • Google’s 10–12% savings figure. Smart Home Assistant cites it, but we did not find it on Google’s pages.
  • Gas price for the savings sum. The £38–£42 uses Smart Home Assistant’s assumptions. The 26.32p/kWh in the running cost is the electricity cap rate.
  • The end date for security updates. Google promises five years, but does not say from when. It confirmed continued support for the 3rd gen in April 2025, while ending it for older models.
  • Exact installer prices. Trusted Reviews says £80 extra (undated). Smart Home Assistant says £75–£150. We did not get a live quote.
  • The editorial test’s date and reviewer. Trusted Reviews’ page shows neither. Expert Reviews’ test is dated 30 November 2020.
  • The videos. All three were confirmed by search listings, not by opening them, and no listing named the channel. One may show the US model.
  • Amazon’s £139 price. Latest Deals shows it, but undated, so we have not counted it as a live price.

Sources last checked 8 October 2026. Run-out stock moves fast, so check the price, the part number and whether a Heat Link is included before you order.